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PAXORA Services Limited

FAQs

Questions, answered.

Everything you might want to know about booking and working with Paxora. Cannot find your answer? Just get in touch.

Booking

Is my online booking confirmed straight away?

No — an online booking is a request. Once we receive it, we contact you to confirm the details, price and appointment time. Your booking is only confirmed when we have agreed it with you.

How do I book a clean?

Use our online booking form for domestic, deep and end-of-tenancy cleaning. For commercial or office cleaning, use the commercial quote form. You can also call or email us.

Can I change or cancel a booking?

Yes. Please contact us as early as possible by phone or email. Any notice requirements will be explained when we confirm your booking.

Pricing and payment

How much does a clean cost?

Prices depend on the property size, its condition, the tasks you need and how often you would like us to visit. We provide a clear price for the agreed scope before any work begins.

Do I pay online?

Not when you book. Once we have agreed your price we send you our payment details, as set out on our payment page. Payment arrangements are confirmed with you when we agree your booking.

Coverage

Which areas do you cover?

We are based in Leyland and work across Preston, Chorley, Wigan, Greater Manchester and surrounding areas. Include your postcode when you enquire and we will confirm whether we can help.

Commercial clients

Do you clean offices and business premises?

Yes. We provide commercial and office cleaning following a tailored quote based on your premises and requirements.

Can we arrange regular cleaning for our business?

Yes, you can request a quote for recurring cleaning. Frequency, scope and terms are agreed with you before any arrangement begins.

Domestic Cleaning

Do I need to be at home during the clean?

Not necessarily. Many customers arrange access in advance. Let us know your preference in the access notes when you book and we will agree the arrangements with you.

Can I book a regular clean?

You can tell us you are interested in a regular arrangement when you book. We will discuss the frequency and availability with you before confirming anything.

Do you bring your own cleaning products?

Please mention any product preferences or sensitivities in your booking notes and we will confirm the arrangements with you before your appointment.

Commercial Cleaning

Can you clean outside our opening hours?

Our cleaners work seven days a week, Monday to Sunday. Tell us your preferred times in the quote form and we will confirm what we can offer for your premises.

Do you offer recurring contracts?

Yes, you can request a quote for regular cleaning. The frequency, scope and terms are agreed with you before any arrangement starts.

Will you visit the premises before quoting?

For many commercial sites a short visit helps us quote accurately. We will let you know if one is needed after reviewing your enquiry.

Office Cleaning

Can cleaning take place before or after working hours?

Let us know your preferred times in the enquiry. We will confirm the options available for your office when we respond.

Can you provide consumables such as hand soap and paper towels?

Mention it in your enquiry and we will discuss whether this can be included in your quote.

Deep Cleaning

How long does a deep clean take?

It depends on the size and condition of the property. Once we understand the job, we will give you an estimate of the time involved.

Is oven cleaning included?

It can be added on request. Select it as an extra when you book and we will include it in your quote.

End-of-Tenancy Cleaning

Does the property need to be empty?

An empty property allows the most thorough clean. If furniture or belongings remain, let us know when you book so we can plan accordingly.

Can landlords or letting agents book on behalf of a tenant?

Yes. Include the property address, access arrangements and your contact details, and we will liaise with you directly.

Do you work from a check-out report?

Yes, if you share it with us we can use it to guide the clean. Mention it in your booking notes and we will ask you to send it over.

Car Cleaning

Where does the cleaning take place?

Tell us where the vehicle will be when you enquire. We will confirm whether we can come to you and what we need, such as access to water and power, before agreeing a date.

Can you remove stains from car seats and carpets?

We can treat many marks, but results depend on the fabric, the type of stain and how long it has been there. We will tell you honestly what to expect once we have seen photos or the vehicle.

Still have a question?

Call, email or send us a message — or start a booking request and ask us anything in the notes.